Refund policy

Return and Refund Policy

At ClubKit Australia, we pride ourselves on delivering high-quality, custom-made apparel for our customers and clubs. Because our products are manufactured specifically to your order and design requirements, our return policy differs from standard retail stores. Please read this policy carefully before placing your order.

1. Custom Orders: Change of Mind & Incorrect Sizing

Because all ClubKit Australia items are made-to-order and personalized, we do not offer returns, refunds, or exchanges for a change of mind, ordering the wrong item, or incorrect sizing.

  • Sizing: It is the customer's responsibility to ensure the correct size is ordered. We highly recommend carefully reviewing our sizing charts before placing your order.

  • Design Approvals: Please double-check all order details, including names, numbers, colors, and spellings, as we manufacture based exactly on the information provided at checkout or final design approval.

2. Consumer Guarantees (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that has a manufacturing fault, arrives damaged, or is significantly different from your order (e.g., we made an error in the spelling or sent the wrong custom item), we will work with you to make it right.

In these instances, we will offer a repair, replacement, or refund in accordance with your ACL rights, and we will cover any associated return shipping costs.

4. How to Report an Issue

If you believe your custom item is faulty or incorrect, please follow these steps:

  1. Contact us within 7 days of receiving your order by emailing hello@clubkit.au.

  2. Include your Order Number and a detailed description of the issue.

  3. Attach clear photographs showing the fault or error.

  4. Our team will assess the issue and reply with the next steps, which may include returning the item to us for inspection or immediately initiating a replacement order.

Contact Us

If you have any questions regarding your order or this policy, please reach out to us at hello@clubkit.au.